I had to play around with the printer before I realized there had to be a USB connection. The printed material that comes with the download does not mention this. You MUST connect your printer via the printer's USB connection. However, I must give anyone who uses the software a piece of advice. I just bought the Epson Artisan 800 ink pad resetting software and it did the trick and totally reset the ink pad counter just like advertised. You provide a great service - I couldn\'t find this manual anywhere else. Thanks for your prompt response - I\'ve downloaded the file and can now get We are in business since 2002 and do our best to give our customers perfect service! Please contact us if you have not received your order.
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